There are many different moving parts that makes Multi-Browser Viewer function. What should I do when I run into problems?

1. Browser Problems and other application related issues

• A specific browser is unavailable, is not loading or not taking full page screenshots.
• A browser has a dialog box in front of your web page, for instance an upgrade notice, a system error or similar.
• My application crashes when I perform a certain function.
• Any other general error not mentioned here.
• Please use the Contact us form under the "Help" menu to inform us about the issue. We will prioritize the issue and resolve as soon as possible.
• You can also contact support using the "Support option" on our website - http://www.multibrowserviewer.com/support.asp

2. Unable to see the Browser list options, Download Screenshots or Authenticate my License

If you are unable to connect to the internet using Multi-browser Viewer you can try the following:

• Test whether Multi-Browser Viewer can access the Internet use the "Test internet Connection" option, which can be found under the "Help" menu.
• If no browsers are loaded in the list on the left or Multi-Browser Viewer is unable to resolve any URL's then you probably need to check your internet connection and/or proxy settings.

• The proxy details can be found under the "File", "Settings" menu option.
• You can also select your default theme and display options here.

If you have any questions, problems or comments about Multi-Browser Viewer, please feel free to contact us at: support@multibrowserviewer.com or use the "Contact us" form in the application under the help menu. Alternatively you can contact support via our website www.multibrowserviewer.com.

Multi-Browser Viewer constantly connects to the Internet to communicate with the Multi-Browser Viewer network to retrieve the available browsers for testing, check for latest application updates and of course to download all the screenshot images, HTML and Source code files.

1. Internet Connection - Proxy Settings

• If you connect to the Internet through a proxy server, then you need to fill in your proxy details. The proxy details can be found under the "File", "Settings" menu option.
• You can also select your default theme and display options here.

2. Test Internet Connection

• To test whether Multi-Browser Viewer can access the Internet use the "Test internet Connection" option, which can be found under the "Help" menu.
• If no browsers are loaded in the list on the left or Multi-Browser Viewer is unable to resolve any URL's then you probably need to check your internet connection and/or proxy settings.

3. Install a Valid Multi-browser Viewer License

• By default Multi-Browser Viewer is installed as an evaluation version, until a valid purchased license key is entered. The license key will unlock all 40 plus browsers, remove the nag screens and allow you to validate and compare HTML indefinitely as per the license agreement. The evaluation is valid for 14 days and 1 extended 15th day to give you enough time to install the license.
• A license key can be purchased from www.multibrowserviewer.com/purchase.asp. A license unlocks the application, but you still require Multi-Browser Viewer Network access to download new screenshot images. By default the application includes 30 days access to the network. To continue accessing the Multi-Browser Viewer network you need to either buy a subscription or buy pre-paid access("Pay as you go" access).
• The valid license key will be emailed to you with your purchase receipt and can be entered when the application starts up or under "Help", "Manage License" menu option.
• If you have no internet connection, or you are unable to authenticate your license for any reason. Simply save the ".lic" file using the manage license menu option and email it to support@multibrowserviewer.com. We will then authenticate it and email it back to you.

Install License on Multi-browser Viewer Startup:

Install/Save/Load License using the "Manage License" menu option:

4. Enter your purchased Multi-Browser Viewer Network Credentials

• To access the Multi-Browser Viewer Network to download full page, browser screenshots you need a valid username and password.
• By default a username and password is entered into Multi-Browser Viewer automatically, which is valid for the first 30 days of use.
• When you purchase a subscription, or pre-paid network access, we will email you your own username and password.
• The username and password that we email you must be entered under the "Help", "Network credentials" menu option.

If you have any questions, problems or comments about Multi-Browser Viewer, please feel free to contact us at: support@multibrowserviewer.com or use the "Contact us" form in the application under the help menu. Alternatively you can contact support via our website www.multibrowserviewer.com.

Multi-browser Viewer is really easy and straight forward to use. If you can surf the web, then you should be able to use our product. It's really that simple.

How to cross browser test your site using standalone virtualized browsers:

1. What is a virtualized browser?
Test your website in 16 standalone virtual browsers that run instantly on any desktop. All browsers run as a single executable that runs instantly — no DLLs, data files, service installations, or runtime dependencies. The virtual browsers allows the application environment, including file system and registry subsystems, to be isolated from your computer, preventing the virtual browsers from interfering with one another or with any applications installed on your computer.

2. How to test using Standalone browsers?
Click on the tab on the far left "Standalone browsers". You will notice here are 16 browsers. Simply select the one you would like to launch and click on the corresponding icon. In the evaluation version, only six browsers are available, but the six browsers include IE6 and Safari 3.2, which are both very well known for causing cross browser compatibility problems. As far as we know, Multi-Browser Viewer is the only software available that allows you to run IE6, IE7 and IE8 alongside each other with no problems using their own rendering engines.

How to view your site in more than 45 browsers on 3 OS's:

1. Select Browsers
Select the browsers that you would like to test in the respective operating systems. There are more than 45 variations available. You can select browsers in 3 ways:

Option 1:	Option 2:	Option 3:
1. Select browsers individually from the list on the right	2. Right click on the list, and select one of filter/selection options, including "Select All" and "Clear Selection".	3. Use the drop down filter options in the file menu at the top.

2. Enter URL
Enter the URL that you would like to test and click "Go". Any URL that you can navigate using your browser should work, except pages that are behind a login/password combination, which is not supported at present.

3. List of Requested Images
The requested list of images will be displayed in the table area in the top right of the page, along with their estimated load times and server status. The status will change as our network of machines attempt to load the URL that has been requested.

4. Preview/View Screenshots
Thumbnail images that have been downloaded will be displayed in the "Album view" window.

• An image is opened in your machine's default image viewer either by double clicking a thumbnail image or by using the right click menu option.
• As you mouse over a thumbnail image the type of browser is displayed in the top right of the "Album View".
• Thumbnail images can be resized by using the "Resize Thumbnails" slider bar just above the Album view or alternatively by using the "Zoom" drop down in the lower right of the screen.
• If an image hasn't loaded correctly then you can request that the image be re-delivered by clicking the "Request New Image" button in the top grid, or alternatively right click on the thumbnail image and select "Request New Image". The faulty/incorrect image will be deleted and a new image will be requested.
• Another convenient right click function is the "Copy Image", which will copy the full size image for use in image applications like Paint Shop Pro or Adobe Photoshop.
• Images, HTML Source code (Text file) and the Archive (MHT) file are all saved in a time stamped folder under my documents.

5. Open Folder / Browse

• The "Browse" option can be used to load previously downloaded images, HTML and archive (MHT) files into Multi-Browser Viewer. Once you have selected a previous session, that particular session's images will be loaded into the "Album view", HTML Source code will be loaded into the Source code viewer and the archived HTML(MHT file) will be loaded into the browser view.
• The "Open Folder" option opens the currently selected, time stamped folder in Microsoft Windows.

Browse Option:	Open Folder Option:

6. HTML Source View

• Multi-Browser viewer's HTML Source window displays the HTML source as it was downloaded for that particular time stamped session. If you loaded a previous session using the "Browse" button, then that particular session's HTML source code will be displayed.
• The HTML source window does allow you to edit and make modifications to the HTML, however if you would like to save it, it is best to copy all the HTML (Ctrl-A and Ctrl-C for instance) and save it using your favorite HTML editor.

7. HTML Validation

• Internet Browser compatibility problems are often caused by improperly formed HTML. The Internet Browser then tries to "fix" the HTML and may render the page differently from another Internet Browser.
• Multi-Browser Viewer has built in HTML validation that will check the HTML Source code line by line for any validation errors according to the W3C standards.
• Any serious HTML errors will be displayed by highlighting the text in red and by a red dot that will be displayed in the left margin.
• Multi-browser viewer will display HTML warnings by a yellow dot in the left margin and by highlighting the text in yellow.
• Hover your mouse cursor over the highlighted text or left margin dot to see the html error or warning.

8. HTML Auto-Correct feature and Options

• Multi-Browser Viewer's "Clean HTML" option allows you to auto-correct most of the HTML warnings. You can then conveniently copy and paste your HTML code to your HTML editor or save it to a file to replace the HTML that is currently on your site.
• Multi-Browser viewer will create a suggested "Clean" or "Correct" version of the HTML source code using the "Clean HTML Options".
• You can launch the "Clean HTML Options" from the file menu or by clicking "Clean HTML Options" button. Options will then be saved as your new default "auto-correct" preferences.
• Please note: Multi-Browser Viewer does not save any actual HTML changes your source code files on your machine or on your website, updates are made in the editor as suggestions only. You can then use these suggestions in your favorite HTML editor.

9. View in Browser Option

• The "View page in browser" view, loads your saved browser archive file (MHT file) into your local machine's default installed browser.
• Using the "Browse" option you can load any previous Multi-Browser Viewer sessions into your "Browser view". You can also view the MHT files outside of Multi-Browser Viewer by opening the MHT files from within your browser.
• MHTML or MHT, short for MIME HTML, is a web page archive format used to bind resources which are typically represented by external links (such as images, Flash animations, Java applets, audio files) together with HTML code into a single file. It is normally used for archival purposes.

10. View as Folder

• view as folder options just gives you a clean, convenient windows list view of you images.
• All icon files, text and HTML files are filtered out and not displayed here.
• This view is convenient to compare file sizes and to make sure all files have been downloaded by Multi-browser Viewer.

If you have any questions, problems or comments about Multi-Browser Viewer, please feel free to contact us at: support@multibrowserviewer.com or use the "Contact us" form in the application under the help menu. Alternatively you can contact support via our website www.multibrowserviewer.com.