We have tried to answer the most common questions, however if your question is not covered below, please feel free to contact us using the live chat or the support page.
Multi-Browser Viewer Product Related Questions
- What makes Multi-Browser Viewer better than competing cross browser testing products?
- What do I get in the evaluation version of Multi-Browser Viewer?
- What is the Multi-Browser Viewer Lite - 14 day version?
- What is the difference between the Multi-Browser Viewer Annual and Monthly version?
- What are the system requirements for running Multi-Browser Viewer?
- Is there a Multi-Browser Viewer Apple Mac or Linux version?
- What is a Standalone, virtualized browser, and how does it help me to cross-browser test a web site?
- What is a Screenshot image browser and how does it help me to cross-browser test a web site
- Can I test a web site on my local network, local machine(http://localhost) or pages that are protected by a login screen?
- Is Windows 7 supported?
- Where can I find more information about your iPhone Mobile Safari Browser Simulator for Windows?
Security questions and policies
- Is it safe to purchase product via your web site?
- What is your refund policy?
- What is your upgrade policy?
- What is your tax exemption policy?
Payment and order questions
- What payment methods do you accept?
- What currency do you accept?
- Can I order without a credit card?
- Should I put spaces or dashes in the Credit Card number?
- How long will it take to receive registration key codes after payment?
- How can I know my order is processed successfully?
- I purchased the monthly subscription product and my credit card has expired, how do I update my credit card information for the monthly payments?
- Will you send an invoice to me?
License and pricing questions
- Can I install the software on both my laptop and desktop?
- Can I transfer the software I bought to my new computer?
- What is the pricing for Multi-Browser Viewer?
- Are there discounts for bulk/multiple licensing?
Technical questions
Products questions
- What makes Multi-Browser Viewer better than competing cross browser testing products?
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- Multi-Browser Viewer is the only cross browser testing software that includes sandboxed browsers, which allow you to run IE6, 7 and 8 on the same machine alongside each other and test pages on your localhost or intranet.
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- Mobile Emulators & Browsers - The most complete and easiest way to test your mobile website. Multi-Browser Viewer includes 4 mobile browsers including Windows Mobile 6.5, Android 2.1, iPhone Safari and Blackberry Storm2.
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- Exclusive: The Standalone iPhone Mobile Safari Simulator for Windows has been developed by TWD Solutions using the same webkit rendering engine and is available only as part of the Multi-Browser Viewer software!
- All sandboxed browsers comes with Adobe flash pre-installed.
- Multi-Browser Viewer has the widest range(55 and growing) of screenshot testing browsers to test publicly accessible URL's using high quality screenshots and the unique overlay comparison tool, makes it easy to identify inconsistencies.
- All screenshot images, HTML source code and an MHT file is saved on your local machine.
- The software is continually updated, supports the latest browsers and excellent support is provided.
- 14 Day money back guarantee
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- What do I get in the evaluation version of Multi-Browser Viewer?
- The evaluation version of Multi-Browser Viewer is free and can be used for 14 days. It has some limitations and nag screens to prevent a certain level of abuse or overuse of the Multi-Browser Viewer network, but it should have enough functionality for the user to understand the benefits of the application. If you feel you would like to evaluate Multi-Browser Viewer with no limitations, please contact us, so we can provide you with a free, unlimited 14 day trial key.
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- What is the Multi-Browser Viewer Lite - 14 day version?
- The Lite (14 day version), is ideal for users who wants to test a web site for short period of time only, for instance with the launch of a new web site or product offering. The Lite version, has NO limitations, and is the same as the full version, but it will only work for 14 days. If you would like to continue using the product after 14 days, you can upgrade by purchasing the $99 Annual refill/renewal product (Product number 4).
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- What is the difference between the Multi-Browser Viewer Annual and Monthly version?
- The Monthly and the Annual product is exactly the same. You can either choose to be billed monthly or the better value option, which is to be billed annually. Both versions will give the user free upgrades and updates to all the latest browsers for as long as they have a valid subscription. The monthly billing can be cancelled at any time, and you are sent an email reminder before each monthly payment is processed. The annual product does not automatically renew, instead you can purchase a refill pack, if you would like to continue your subscription.
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- What are the system requirements for running Multi-Browser Viewer?
- Microsoft Windows XP, 2003,Vista or Windows 7
Pentium 4 or higher CPU, 1Gb Memory
Recommended Connection: Broadband connection (screenshots images are often 400k each).
Microsoft .Net 3.5 Service Pack 1 required
Please note: Multi-Browser Viewer does not currently support Apple Mac or Linux. Some users have reported they got the application working through a windows emulator, although this is done at your own risk.
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- Is there a Multi-Browser Viewer Apple Mac or Linux version?
- Unfortunately Multi-Browser Viewer does not currently support Apple Mac or Linux. Although some users have reported they were able to run Multi-Browser Viewer by using Parallels, although this is done at your own risk.
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- What is a Standalone, virtualized or sandboxed browser or Mobile Emulator, and how does it help me to cross-browser test a web site?
- A Standalone, Sandboxed or virtualized browser refer to a browser that has been repackaged into a single exe file. Standalone browsers run instantly on any Windows desktop. All browsers run as a single executable - no extra DLLs, data files, service installations, or runtime dependencies. The Standalone browsers allow the application environment, including file system, rendering engine and registry subsystems, to be almost completely isolated from the rest of your PC. Essentially running in it's own sandbox, sharing only some basic components and thus preventing the virtualized browsers from interfering with one another or with any other applications installed on your PC. This allows you to run multiple browsers on the same machine that otherwise wouldn't have been able to. It also allows you to interact with pages, test secure sites, or sites on your local machine. You can for instance run IE6, IE7 and IE8 at the same time alongside each other. All Standalone browsers have Adobe Flash pre-installed to allow you to test your web site's flash rendering.
Please note: Although IE, Chrome and Opera can run multiple versions of the same browser alongside each other, for Firefox you can run only a single version at any given time. (Multi-Browser 2.0.4 is bundled with Standalone Firefox versions 2, 3 and 3.5). For more information see the "How it works" section. - Back to top
- What is a Screenshot image browser and how does it help me to cross-browser test a web site?
- A screenshot image browser is primarily used to test web site's look and feel. To test a web page using screenshots, a user enters a publicly accessible URL into Multi-Browser Viewer. The URL is then loaded into your selected browsers on our Network of machines and full page, high quality screenshots are taken. The screenshots are then downloaded into Multi-browser Viewer, onto your local machine, where you can inspect them closely for any issues. The screenshot cross browser testing method is the more traditional way of testing, and is similar to some of our competitor services like browsercam.com or browsershots.org. However, Multi-Browser Viewer has the widest range of browsers available (55 Browsers for Mac, Windows and Linux as of May 2010) and we maintain our own network to ensure reliability and frequently updated browsers. For more information see the "How it works" section.
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- Can I test a web site on my local network, local machine(localhost) or pages that are protected by a login screen?
- Yes, you can. Using the Standalone browsers you can browser to any page that is accessible from your PC, including pages on your localhost, Intranet or pages protected by a login screen. That is a major advantage Multi-Browser Viewer has to some of our competitors, which only allow you to test from their network(using VNC connections for instance to access a particular browser).
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- Is Windows 7 supported?
- Multi-Browser Viewer fully supports Windows 7. However IE7 & Avant Standalone browsers are not currently supported in Windows 7. We are working on this issue and should have a fix available very shortly.
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- Where can I find more information about your iPhone Mobile Safari Browser Simulator for Windows?
- The iPhone browser simulator is only available as part of Multi-Browser Viewer. It uses the same Webkit rendering engine to render webpages. And supports most of the same features as the true iPhone Browser Emulator, which only runs on an Apple Mac. The iPhone Simulator for Windows should give you a very accurate representation of hw a web site would function on the iPhone mobile web browser and some functions include: Zoom, customizable User Agent, portrait or landscape view, bookmarks, multiple windows. For more information please visit iPhoneSimulator.net
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Security questions and policies
- Is it safe to purchase Multi-Browser Viewer from your web site?
- Yes, it is very secure to do business with us. The Payment platform we utilize is RegNow, which is part of the listed company Digital River(NASDAQ:DRIV). Digital River uses Verisign: Secure Socket Layer (SSL) technology to protect all of the customer's personal information. This logic encrypts the data being sent and received using high-level encryption technology. This technology assigns undetectable codes to data transmissions that only our server and the consumers can validate. This ensures that no external party can view the data
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- What is your refund and cancellation policy?
- Multi-browser Viewer has a 14 Day money back guarantee. If you purchased a monthly subscription. You can cancel it any time. Simply look up your order securely here.
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- What is your upgrade policy?
- We offer free program upgrades and browser updates for Multi-Browser Viewer for as long as your subscription is valid. If you purchased Multi-browser Viewer before, but your subscription has expired simply purchase the Multi-Browser Viewer Annual renewal pack here.
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- What is your tax exemption policy?
- We charge applicable sales tax for orders in Colorado, Georgia, Iowa, Illinois, Minnesota, Nebraska, and Utah. Sales tax is automatically computed on both product(s) and shipping costs. Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%. We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.
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Payment and order questions
- What payment method do you accept?
- We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We also accept PayPal, WebMoney and Alipay, Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice, and Purchase Order. If you choose to pay by Check, PayPal, WebMoney, Alipay, Money Order, Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice or Purchase Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.
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- What currency do you accept?
- Our prices are displayed and transacted in US dollar, however you can purchase using any currency. Simply select the currency of your choice in the checkout/payment page..
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- Can I order without a credit card?
- In addition to Credit Cards, we accept Checks, PayPal, WebMoney, Alipay, Money Orders and Wire Transfers. If you choose to pay by Check, Money Order or Wire Transfer, select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.
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- Should I put spaces or dashes in the Credit Card number?
- No. Your card number should be entered in as a continuous string of numbers.
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- How long will it take to receive my software download location and registration key codes after payment?
- You’ll receive a confirmation email when the order goes through and our system will automatically send the registration and download information to your email address once your order has been validated. If you did not receive it within 30 minutes, please check your SPAM mail folder or contact support. If you have ordered more than one copy you will more than one key code for each installation. Each key code can only be used once. If you re-install your PC or you get a new PC, please contact support and we will assist you to provide you with a new key code.
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- How can I know my order is processed successfully?
- You should receive a confirmation email sent from RegNow. This email indicates your order has been processed and has the download and serial number details. You will also receive a separate registration email from us, with your personalized Network login credentials for Multi-Browser Viewer. You can look up your order or update your credit card details at any time on the RegNow web site here: http://www.regnow.com/order_lookup.html
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- I purchased the monthly subscription product and my credit card has expired, how do I update my credit card information for the monthly payments?
- You can look up your order or update your credit card details at any time on the RegNow web site here: http://www.regnow.com/order_lookup.html . You will need your order number and email address.
- For more RegNow order information, please visit the RegNow FAQ's: https://regnow.img.digitalriver.com/faq.html
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- Will you send an invoice to me?
- You’ll receive a receipt from RegNow(our payment provider) when your order is settled. If you need a serrate invoice, you can contact Regnow http://www.regnow.com/faq.html
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License and pricing questions
- Can I install the software on both my laptop and desktop?
- A Single-User License is restricted to one single personal computer owned by or under the control of the licensee e.g.: if you have a home and a office PC, you will require two licenses to run the software on both. We do offer bulk license discounts, please contact us if you require more information.
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- Can I transfer the software I bought to my new computer?
- Yes, please contact support to re-issue you a new license or reset your current license.
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- What is the pricing for Multi-Browser Viewer?
- We have various purchase options to suite your different needs. The different pricing/purchase options can be seen on the purchase page. If you have any questions regarding pricing please feel free to contact us, either by live chat or email.
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- Are there discounts when purchasing bulk or multiple licenses?
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Number of users/installs
Current Discounted
Annual Selling priceNormal
Bulk DiscountDiscounted
Price per Unit2 – 5 Users
$139.95 (normally $179.99)
10%
$125.96
6 – 10 Users
$139.95 (normally $179.99)
15%
$118.96
11+ Users
$139.95 (normally $179.99)
20%
$111.96
- For more information, please feel free to contact us.
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Technical questions
- What if I have questions with the program?
- You can download the free trial version of the program to see whether it works for you. Of course, you can also contact us (live chat or email)for help if you don’t know which program(s) you need. We’ll come up with best suggestion for you and make sure that you get what you need.
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One of the biggest issues website developers face these days is cross-browser compatibility.
